Shipping & Returns

Shipping Policy

We are excited to announce FREE SHIPPING on everything over $100. That's right. Even that specialized custom-fit king-size mattress you've been eye-ballin. So rest easy and know that we've got your back in more ways than one.

FREE shipping is restricted to the major 48 United States. Shipping to Alaska, Hawaii, Canada and Mexico is available for a charge. Upright Spine is not responsible for any customs fees, duties, taxes or other charges that may be added by international governments for importing goods.

Return & Exchange Policy

We help customize, personalize, and virtualize everything we do to ensure you get the absolute best product and result in the end. If at first you are unhappy with any product, we are here to make it right by making the reasonable adjustments necessary to make you more than satisfied.

Any unsatisfied customers can request a refund inside our 90-day refund policy, some restrictions apply. Uprightly Program members who are compliant to their recommended program as directed by their dedicated spine coach, who have completed at least four coaching sessions, and are not seeing improvements, may receive a refund. Patients must qualify for a refund by meeting all of the following criteria:

Patient enrolled in the comprehensive program that was recommended by their dedicated spine coach.
Patient has participated in at least four coaching sessions and participated in a spine shape assessment and analysis respectively for each visit.
Patient has followed the at-home assignments or instructions as directed by their spine coach.
Patient is not experiencing symptom and function improvements.
Patient is not experiencing spine shape improvements.
Patient has cared for and returned all program items/products in like-new condition.

Patients who choose to enroll in the Uprightly Program with a piece-meal mindset, purchasing items ala-carte instead of following their coaches recommendations, forfeit their right for a refund on program-related costs and fees. Refunds for program items will be accepted inside 90-days for standard product purchases only, some restrictions apply.

Restocking fees may or may be applied if the condition of the returned items is worn or used beyond a level of normal wear and tear. Damage or missing parts will disqualify the refund, unless otherwise authorized by management.

For product refund requests, customers must return items at their own expense inside of 90 days of purchase. Personalized products with special or custom modifications such as abnormal upholstery requests, may be disqualified from receiving any refunds.

When items are received with damage or signs of use beyond the normal expectations, restocking fees up to 25% of the total purchase amount may be applied.

Warranty items that require return shipping are the customer's responsibility. Upright Spine will then cover the cost of shipping or returning the item back to the customer when authorized. Warranty repairs may include product replacement, repair, or part swap with similar items at the discretion of USS.

For any questions regarding these policies, please call 1-877-777-4337.